Return & Refund Policy

Please read our policy carefully before placing an order. We are here to help you.

Have a question?

mauveindiaofficial@gmail.com

Overview

We have a return policy only in case of a damaged, defective, or wrong product delivered. To be eligible for a return, you must record a clear unboxing video while opening the package. The video must clearly show the sealed package and the issue with the product.

You must email the unboxing video along with your order details to mauveindiaofficial@gmail.com within 48 hours of delivery.

You can always contact us for any return or exchange related questions at mauveindiaofficial@gmail.com.

Damages and Issues

Please inspect your order immediately upon receiving it. Contact us within 48 hours if:

  • The item is defective
  • The item is damaged
  • You have received the wrong product

Once we receive your email with the unboxing video and details, we will evaluate the issue and respond accordingly.

Without a proper unboxing video, we will not be able to process any return or exchange request.

Return Conditions

  • The product must be unused and in original condition.
  • The product must be returned in its original packaging.
  • The return courier charges must be borne by the customer.
  • The parcel must be securely packed and sent back in good condition.

The product must be returned to our official address:

Rysa Global Pvt. Ltd. House No. E-4, Mayur Lane,
Ashok Vihar Phase 2,
Gurgaon – 122001,
Haryana, India

We are not responsible for parcels lost or damaged during return shipping.

Exceptions / Non-Returnable Items

Unfortunately, we do not accept returns or exchanges in the following cases:

  • Sale items
  • Discounted products
  • Products purchased during special offers
  • Size issues (please refer to size chart before placing order)

Cancellation Policy

Customers can cancel their order within 24 hours of placing the order. After 24 hours, cancellation requests will not be accepted as the order may already be processed or dispatched.

Refunds

Once we receive and inspect the returned product, we will notify you regarding approval or rejection of the return.

Please note:

  • No direct refund will be provided to the original mode of payment.
  • Instead, a coupon code of the same value will be issued to the customer.
  • The coupon can be used for future purchases on www.mauveindia.com.

If approved, the coupon will be issued within 10 working days after successful inspection of the returned product.